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ARROW SYSTEMS INTEGRATION – Austin, TX 2011 to 2015
Field Sales Engineer (Eastern U.S.)
Served eastern half of U.S. as primary sales engineer for Unify
(formerly Siemens Enterprise Communications) product line, with
emphasis on Unified Communications and multimedia Contact Centers.
Supported sales process remotely via audio, web, and video conference
for discovery, presentations, and demonstrations; traveled as necessary
for strategic accounts.
- Took over multi-site, multi-technology contact center RFP
project for Hyatt after two original engineers were unable to complete
it, completing on time for a win.
- Engineered and costed system migration proposal
for First National Bank (FNB) of Newtown's central and branch
locations, leading to a win and enabling FNB to benefit from Unified
Communications technology while preserving almost all of their original
investment.
- Contributed to engineering “telecom system in a suitcase” for
Exxon Mobil's traveling Emergency Preparedness Training Team to use
around the world for emergency training and simulation scenarios.
- Saved significant time for engineers and eliminated errors in
accounting for circuit cards in system design by designing Excel
algorithm to account for circuit boards and indicate when valid
configuration had been created. Shared algorithm with Siemens product
support specialist, resulting in enhancement of tool used by all
Siemens engineers.
- Received national Arrow SI Shining Star Award
in November 2014 for “going above and beyond to meet the needs of the
customer” and “taking it one step further to help bring on board a new
Arrow SI customer”.
- Maximized profitability
by selecting business partners for hardware and software products and
professional services, working with partners on designs, and
negotiating bids.
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SIEMENS ENTERPRISE COMMUNICATIONS – Austin, TX 1993 to 2010
Advisory Sales Engineer (State of Texas Territory)
Identified customers’ needs accurately, and engineered the right
solutions from both Siemens’ portfolio business partners. Negotiated
pricing, implementation, and support procedures for third-party
components of overall solutions. Ensured compatibility of all
components in open standards environment. Produced, presented, and
demonstrated clear and comprehensive sales presentations and project
documentation for customers and Siemens team.
- Maintained long-term relationships with 40+ clients during tenure by proactively uncovering and addressing client pain points.
- Ensured high levels of client satisfaction and loyalty
by communicating project scope clearly to installation manager and
overseeing installation process, and by providing client education on
products and services.
- Created 75% reduction in labor hours
required for cabling changes, along with 50% reduction in labor hours
required for software configuration, resulting in positive margin for
Siemens while decreasing downtime required for migration 50% by taking
maximum advantage of similarities between systems in order to develop
approach to minimize necessary cabling and software changes. Authored
detailed project documentation to guide technical staff.
- Enabled customer upgrade to proceed with confidence, resulting in averting
risk and minimizing downtime to generate positive customer satisfaction
by devising a plan to take a snapshot of customer’s operating
environment, move it to Siemens integration lab, perform and test
upgrade, then ship computer hard drives back to customer.
- Collaborated directly with C-level customers, including CTO, CFO, COO, Telecom Director and IT Directors, to understand the business and become a trusted adviser.
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IBM – Austin, TX – Sales Engineer (State of Texas Territory) |
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ROLM – Austin, TX – Sales Engineer |
